Returns & Exchanges

At Pretavoir, we want you to be completely satisfied with your eyewear; if you are not, you can return your frames within 14 days of receipt for a full refund or exchange. Please ensure all items are returned in their original, unworn condition with all designer packaging and security tags intact.

1

Initiate Your Return

Log into your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 14 days of delivery.

2

Pack Your Frames

Carefully place the eyewear back into its original designer case and box, ensuring all certificates of authenticity and cleaning cloths are included.

3

Label and Ship

Securely seal your package and attach the provided return label or address it to our returns department using a tracked and insured shipping service.

4

Inspection and Refund

Once our quality control team verifies the condition of your return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing