Frequently Asked Questions

Everything you need to know about shopping with Pretavoir.

Are all your products authentic?

Yes, we guarantee that every item sold on Pretavoir is 100% authentic. We source directly from official manufacturers and authorized distributors to ensure the highest quality and genuine designer labels.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. International shipping times vary by location, usually arriving within 7-10 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with security tags intact. Simply visit our returns portal to generate a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location and local customs regulations.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installment options.